Anti-Spam Policy

Last updated: July 27, 2026

This Anti-Spam Policy describes the standards and practices that istoclaide ("we," "us," or "our") follows to prevent unsolicited communications and outlines the responsibilities of users who interact with our platform at istoclaide.com. By using our services, you agree to comply with this policy in full.

1. Purpose and Scope

This policy applies to all communications sent through or in connection with our platform, including but not limited to email notifications, webinar invitations, promotional messages, and any other electronic communication initiated by us or by users of our services.

Our commitment is to ensure that all communications are relevant, expected, and respectful of recipient preferences. We do not tolerate spam in any form, whether originating from our systems or from users leveraging our platform to contact others.

2. Definition of Spam

For the purposes of this policy, spam refers to any unsolicited, bulk, or deceptive electronic communication. This includes, but is not limited to:

Unsolicited commercial messages sent to individuals who have not given explicit consent
Bulk messages sent without a legitimate relationship with the recipients
Messages with misleading, false, or deceptive subject lines or sender information
Communications that disguise their commercial nature
Messages sent to harvested, purchased, or rented email lists
Repeated unsolicited contact after an opt-out request has been made
Any communication designed to circumvent spam filters or recipient preferences

3. Our Commitments

3.1 Consent-Based Communication

We only send electronic communications to individuals who have provided explicit, informed consent. This consent is obtained at the point of registration, subscription, or through a clear opt-in mechanism. We maintain records of consent to ensure compliance with this policy.

3.2 Sender Identification

All communications sent from our platform clearly identify istoclaide as the sender. We never use false or misleading sender names, email addresses, or domain names. Our messages always include accurate and verifiable sender information.

3.3 Honest Subject Lines and Content

We ensure that subject lines and message content accurately reflect the nature and purpose of each communication. We do not use deceptive tactics, exaggerated claims, or misleading language to encourage recipients to open or engage with our messages.

3.4 Opt-Out Mechanism

Every commercial or promotional communication we send includes a clear, functional, and easily accessible mechanism for recipients to opt out of future messages. Opt-out requests are processed promptly and no further promotional messages are sent to that recipient once the request is honored.

3.5 Contact Information

All our communications include our valid physical mailing address and contact details. Recipients may contact us at any time using the information below:

istoclaide
114 Rue la Barrière Saint-Marc, 45000 Orléans, France
Email: help@istoclaide.com
Phone: +33767868095

4. User Obligations

Users of our platform are strictly prohibited from using any of our tools, features, or services to engage in spam or unsolicited communication. Specifically, users must not:

Use our platform to send bulk unsolicited messages to any group of individuals
Import or use contact lists obtained through harvesting, purchase, or any method that did not involve explicit recipient consent
Send communications that misrepresent the sender's identity or the nature of the message
Attempt to bypass or disable opt-out mechanisms
Use our services to distribute malware, phishing content, or any harmful material
Engage in any activity that could damage the reputation of our platform or result in our communications infrastructure being blacklisted

Violation of these obligations may result in immediate suspension or termination of access to our services, without prior notice and without refund.

5. Transactional and Service Communications

Certain communications are necessary for the proper functioning of our services and are not subject to opt-out provisions. These include:

Account registration and verification messages
Password reset and security alerts
Webinar access credentials and session reminders
Billing confirmations and receipts
Critical service updates or policy change notifications

These transactional messages are sent solely for the purpose of delivering the service you have requested and are not used for promotional purposes.

6. List Management and Data Hygiene

We maintain rigorous standards for managing our contact lists. Our practices include:

Regular review and removal of inactive or invalid addresses
Immediate removal of addresses that generate hard bounces
Prompt processing of all unsubscribe and opt-out requests
Suppression lists maintained to prevent re-sending to opted-out recipients
No sharing, selling, or renting of contact information to third parties for marketing purposes

7. Third-Party Services and Integrations

Where we use third-party email delivery providers or marketing tools, we ensure that those providers operate under equivalent or stricter anti-spam standards. We remain responsible for all communications sent on our behalf, regardless of the technical infrastructure used to deliver them.

8. Reporting Spam

If you believe you have received a communication from us that you consider unsolicited, or if you suspect that our platform is being misused to send spam, we encourage you to report it to us immediately.

Please contact us at:

Email: help@istoclaide.com
Subject line: Spam Report

We investigate all reports thoroughly and take appropriate action, including terminating accounts found to be in violation of this policy.

9. Consequences of Violation

We take spam violations seriously. Depending on the nature and severity of the violation, consequences may include:

Immediate suspension of the user's account
Permanent termination of access to our services
Reporting of the violation to relevant internet service providers or platform operators
Legal action where applicable under relevant law

10. Monitoring and Enforcement

We actively monitor outgoing communications and platform usage patterns to detect and prevent spam activity. We reserve the right to review, delay, or block any communication that appears to violate this policy. Automated systems and manual review processes are both employed to maintain compliance standards.

11. Changes to This Policy

We may update this Anti-Spam Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page. Continued use of our services after any such update constitutes your acceptance of the revised policy.

We encourage you to review this policy periodically to stay informed of our current standards and practices.

12. Contact Us

If you have any questions about this Anti-Spam Policy or wish to exercise any of your rights in relation to communications you have received from us, please reach out through any of the following channels:

istoclaide
114 Rue la Barrière Saint-Marc, 45000 Orléans, France
Email: help@istoclaide.com
Phone: +33767868095
Website: istoclaide.com