Privacy Policy

Last updated: October 16, 2025

This Privacy Policy describes how istoclaide ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our platform available at istoclaide.com, including all associated services, webinars, and interactive features (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

If you have questions about this policy, you may contact us at help@istoclaide.com or by mail at 114 Rue la Barrière Saint-Marc, 45000 Orléans, France.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when you register for an account, enroll in a webinar, submit a form, or contact us. This may include:

  • Full name and display name
  • Email address
  • Phone number
  • Billing and payment information
  • Professional background or educational interests
  • Messages, questions, or feedback you submit through the platform

1.2 Information Collected Automatically

When you interact with the Service, we and our service providers may automatically collect certain technical and behavioral data, including:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Device identifiers and screen resolution
  • Pages visited, time spent, and navigation paths
  • Referring URLs and exit pages
  • Session timestamps and interaction logs
  • Webinar attendance records and engagement data

1.3 Information from Third Parties

We may receive information about you from third-party sources such as authentication providers, payment processors, or analytics partners. This information is combined with data we collect directly only to the extent necessary to provide and improve the Service.

1.4 Cookies and Tracking Technologies

We use cookies, pixel tags, local storage, and similar technologies to maintain session state, remember your preferences, measure performance, and deliver relevant content. You may control cookie behavior through your browser settings, though disabling certain cookies may affect the functionality of the Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Creating and managing your account
  • Processing registrations, payments, and refunds
  • Delivering live and recorded webinar sessions
  • Providing interactive features such as Q&A, polls, and chat
  • Sending transactional communications including confirmations and reminders
  • Sending promotional communications about new webinars or platform features, where you have opted in or where permitted by applicable law
  • Analyzing usage patterns to improve platform performance and content quality
  • Detecting, preventing, and responding to fraud, abuse, or security incidents
  • Complying with legal obligations and enforcing our terms
  • Responding to your inquiries and support requests

3. Legal Bases for Processing

Where required, we process your personal data on one or more of the following legal bases:

  • Contract performance: processing necessary to deliver the Service you have requested
  • Legitimate interests: processing for our operational, security, and analytical purposes, where these interests are not overridden by your rights
  • Consent: processing based on your explicit agreement, which you may withdraw at any time
  • Legal obligation: processing required to comply with applicable laws or regulatory requirements

4. Sharing of Information

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the platform. These include hosting providers, payment processors, email delivery services, analytics platforms, and video streaming infrastructure. These parties are contractually required to protect your data and may only process it for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any new privacy commitments that apply.

4.3 Legal Disclosures

We may disclose your information when we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent fraud or harm, or respond to a lawful request from public authorities.

4.4 Aggregated or Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you. This data may be used for research, reporting, or industry benchmarking purposes.

4.5 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain certain data for longer periods where required by law, for dispute resolution, or to enforce our agreements. When data is no longer needed, we delete or anonymize it using secure procedures.

Specific retention periods vary by data type:

Data Type Retention Period
Account and registration data Duration of account plus 2 years after closure
Payment and billing records 7 years from transaction date
Webinar attendance and engagement logs 3 years from event date
Support and communication records 3 years from last interaction
Cookie and analytics data Up to 13 months from collection

6. Data Security

We implement technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, secure credential storage, and regular security assessments.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

7. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. When we transfer data internationally, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognized under applicable law.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Access: request a copy of the personal data we hold about you
  • Correction: request that we correct inaccurate or incomplete data
  • Deletion: request that we delete your personal data, subject to certain exceptions
  • Restriction: request that we limit the processing of your data in certain circumstances
  • Portability: request your data in a structured, machine-readable format
  • Objection: object to processing based on legitimate interests or for direct marketing purposes
  • Withdrawal of consent: withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at help@istoclaide.com. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing your request.

If you believe your rights have not been respected, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at help@istoclaide.com.

10. Links to Third-Party Services

The Service may contain links to external websites, tools, or resources not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any external services you access through our platform. We are not responsible for the content or privacy practices of third-party sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account.

Your continued use of the Service after any changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: